Special Services

Dedicated 24/7 inbound customer support teams and vetted full-stack developers to scale your company—fast.

HIPAA/GDPR Compliant 24/7/365 Coverage Cost-Effective Per Seat Dedicated Teams
Customer Support Teams Developer Augmentation

Dedicated Inbound Customer Support

Phone • Chat • Email — inbound only, tailored to your brand voice and SLAs.

Inbound Only

We focus on what matters: serving your existing customers with fast, friendly, accurate help.

  • Order tracking, returns, billing
  • Account help & verification
  • Subscription & membership support
Compliance & Quality

HIPAA/GDPR-ready operations with role-based access, SOPs, audit trails & data-minimization.

  • Sign NDA + BAA (if PHI)
  • No local data storage
  • Redaction for call/chat logs
SLA-Driven

We design to your targets and peak seasons, then scale seats as volume grows.

  • Calls ≤ 60s ASA
  • Chats ≤ 60s first response
  • Emails ≤ 10 mins — Business Hours & 24/7 Coverage
Tooling We Work With

Zendesk, Intercom, Freshdesk, Help Scout, Genesys, Gorgias, HubSpot, Salesforce or any other according your demand.

Pilot Offer

Start with 1 or 1+ seats for at minimum cost on per seat. Prove the metrics, then scale fast.

Success Metrics
  • Answer time / First response time
  • First Contact Resolution (FCR)
  • CSAT & QA scorecards
  • Cost per interaction
Request a Support Pilot

Dedicated Developer

Vetted full-stack engineers who fit your stack and ship reliably.

Core Stack

React, Vue, Node.js, Express, Python, Django, Laravel, MongoDB, PostgreSQL, Firebase, MySQL.

Engagement

Dedicated developers (part-time or full-time). Git workflows, CI/CD, code reviews, sprint rituals.

Delivery

Roadmap alignment, story pointing, DoD/DoR, performance budgets, accessibility and security checks.

Ready to Pilot?

According to your demands launch a pilot for customer support with ( 1 or 1+ seats ) or start a dev engagement. We’ll align on SOPs, SLAs, and metrics—then scale what works.

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